Website FAQ

Ask A Question

We get many questions every day and strive to make every unique one a part of this website. Chances are good that the answer you seek is already here. If your question is about this particular feature, the "education strip" (the small horizontal strip near the top of this page) is intended to cover everything about this particular feature. Along with this FAQ section, there is a section called "manual". Click it for detailed information. Like this FAQ section, the manual is regularly updated based on customer questions.

If your answer is not there, you might check the Customer Care area of the site. It is another collection of FAQs and links to specific, helpful sections of the website. This section includes a quick summary of the most frequently asked questions. The Help area of the site contains all kinds of help on one page. It can also help you upgrade video player and other software to make the multimedia aspects of this site work more fluidly with most systems. There is also a dedicated web/internet FAQ area available too.

Still looking for answers? Our premier form of help is our client services representatives. We have a substantial team of live human representatives that are just one phone call away. Dial the phone number appearing at the top of the page to sample world class service immediately.

Lastly, you can email us. As you might imagine, we get huge volume of email, so it is not the fastest form of communications. We encourage you to use the above methods- especially if you would like to get an answer ASAP. If you choose to use email, be as specific as possible with your question – there is no such thing as too much information when we’re trying to help!